Privacy policy.

Royale Gateways Pty Ltd
Effective Date: September 24, 2025
Last Updated: September 24, 2025

1. Introduction

Royale Gateways Pty Ltd ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website royalegateways.com and use our family support services.

2. Information We Collect

Personal Information

We may collect personal information that you provide directly to us, including:

  • Name and contact information (email, phone, address)

  • Emergency contact details

  • Family composition and children's ages

  • Health and wellness information relevant to our services

  • Payment and billing information

  • Communication preferences

Automatically Collected Information

  • IP address and browser information

  • Website usage data and analytics

  • Cookies and tracking technologies

3. How We Use Your Information

We use your information to:

  • Provide family support services and consultations

  • Process payments and manage billing

  • Communicate about appointments and services

  • Send educational resources and program updates

  • Improve our services and website functionality

  • Comply with legal obligations

  • Ensure child safety and welfare (mandatory reporting requirements)

4. Information Sharing and Disclosure

We may share your information in limited circumstances:

  • With your consent for referrals to other professionals

  • Legal requirements including mandatory reporting obligations under Australian child protection laws

  • Service providers who assist in delivering our services (subject to confidentiality agreements)

  • Emergency situations where disclosure is necessary to prevent harm

We do not sell, rent, or trade your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no internet transmission is 100% secure.

6. Your Rights

Under Australian Privacy Law, you have the right to:

  • Access your personal information

  • Request correction of inaccurate information

  • Request deletion of your information (subject to legal obligations)

  • Opt-out of marketing communications

  • File a complaint with the Office of the Australian Information Commissioner

7. Cookies and Tracking

Our website uses cookies to enhance your experience. You can control cookie settings through your browser preferences.

8. Third-Party Services

Our website may contain links to third-party services including:

  • Payment processors (Stripe)

  • Booking systems (Acuity Scheduling)

  • Analytics services (Google Analytics)

These services have their own privacy policies.

9. Children's Privacy

We do not knowingly collect personal information from children under 13 without parental consent, except where required for child safety purposes.

10. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of significant changes by posting the new policy on our website.

11. Contact Information

For privacy-related questions or concerns:

Royale Gateways Pty Ltd
Email: admin@royalegateways.com
Phone: 0451 633 392
Address: PO Box [TBC], Western Sydney NSW [TBC]

Complaints: If you believe we have breached your privacy, please contact us first. You may also lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.

Terms of Service

Royale Gateways Pty Ltd
Effective Date: September 24, 2025
Last Updated: September 24, 2025

1. Agreement to Terms

By accessing or using the Royale Gateways website (royalegateways.com) and services, you agree to be bound by these Terms of Service and our Privacy Policy.

2. Description of Services

Royale Gateways provides family support services including:

  • Community education sessions

  • Individual and family consultations

  • Foundations of Care programs

  • Continuing Care support

  • Immersive Care intensive programs

  • Educational resources and materials

3. Service Tiers and Fees

Community Sessions - $75

Group educational sessions on family wellbeing topics.

Foundations of Care - $450-600

Comprehensive assessment and initial support program.

Continuing Care - $400-600/month

Ongoing monthly support and guidance.

Immersive Care - $1,400-3,000/month

Intensive, personalized family support program.

All fees are in Australian dollars and subject to change with 30 days notice.

4. Booking and Cancellation Policy

  • Booking: All services must be booked through our online system

  • Payment: Payment is required at time of booking unless otherwise arranged

  • Cancellation: 24-hour notice required for individual appointments

  • No-show: Full fees apply for missed appointments without adequate notice

  • Refunds: Available at our discretion for exceptional circumstances

5. Client Responsibilities

You agree to:

  • Provide accurate and complete information

  • Attend scheduled appointments punctually

  • Follow agreed-upon care plans and recommendations

  • Maintain confidentiality of other program participants

  • Notify us of any changes in circumstances affecting your care

6. Professional Boundaries

Our services are educational and supportive in nature. We:

  • Are not a substitute for medical, psychological, or legal advice

  • Do not provide emergency or crisis intervention services

  • Maintain professional boundaries in all interactions

  • May refer you to appropriate specialists when needed

7. Mandatory Reporting

We are required by law to report suspected child abuse or neglect to relevant authorities. This overrides confidentiality obligations.

8. Intellectual Property

All content, materials, and resources provided are the intellectual property of Royale Gateways Pty Ltd. You may not reproduce, distribute, or use our materials without written permission.

9. Limitation of Liability

To the maximum extent permitted by Australian Consumer Law:

  • We provide services "as is" without warranties

  • We are not liable for indirect, consequential, or special damages

  • Our total liability is limited to the fees paid for the specific service

10. Privacy and Confidentiality

We maintain strict confidentiality of client information in accordance with:

  • Australian Privacy Principles

  • Professional ethical standards

  • Our Privacy Policy (available on our website)

11. Dispute Resolution

Any disputes will be resolved through:

  1. Direct discussion and negotiation

  2. Mediation if required

  3. Australian courts under Australian law

12. Termination

Either party may terminate services with reasonable notice. We reserve the right to terminate services immediately for:

  • Non-payment of fees

  • Breach of these terms

  • Threatening or abusive behavior

  • Non-compliance with care plans

13. Changes to Terms

We may update these terms with 30 days notice. Continued use of our services constitutes acceptance of revised terms.

14. Governing Law

These terms are governed by the laws of New South Wales, Australia.

15. Contact Information

Royale Gateways Pty Ltd
ABN: 39 633 852 945
Email: admin@royalegateways.com
Phone: 0451 633 392
Address: PO Box [TBC], Western Sydney NSW [TBC]

For questions about these terms, please contact us using the information above.